FAQs

Budd Van Lines offers an extensive range of services. Many of these services require the approval of your employer. To determine if a particular service is available for your move, contact your account manager here at Budd Van Lines or contact a representative from your company’s relocation department.

Since households vary in size, the time needed to pack and load will vary. A typical household of about 2500-3000 square feet usually requires two days to pack and one day to load. Smaller homes and apartments can often be done with only one day of packing and one day of loading. Sometimes a very large home can take as long as four days. Factors such as long carriers, shuttles, and bad weather may cause a move to run slightly longer than expected.

As circumstances from move to move vary, so do start and finish times. When possible, a work day will begin around 8:30AM and finish around 5:30PM. Factors such as traffic and weather occasionally alter these times. While small moves will often dictate shorter days, a large move may require longer ones. Keep in mind that your move is scheduled to be completed in a given span of time and our crews may need to continue working later into the evening to ensure that these deadlines are met.

For a full listing, see our move check list. In general, the single most important thing you can do is to be as organized as possible before the movers arrive. You should: Clearly mark “Do Not Move” on all items which are to be moved by you while traveling, and place them in an out of the way area. Place all items that you prefer to have packaged together in the same general area. Fully defrost and dry out refrigerators and or freezers. Empty all gasoline from lawnmowers and similar equipment. (exception: riding mowers should have about 1/8 of a tank left). All propane tanks from grills, camper, etc. (Propane tanks should never be loaded on your shipment). Reduce gas tanks to 1/2 of a tank or less, for all cars to be transported. Dismantle any items’ which, when removed, could leave damage to a wall (screw holes, nail holes, glue marks, etc.).

Normally, two to four people will pack your home. However, the exact number may vary depending on the size of your house.

When showing the packers around your home for the first time, make sure to let them know how you would like each room to be labeled. When packing, they will label the boxes as asked and will also include a general listing as to the contents of each carton.

Someone will need to be present to let the movers in and to show them around. Because moving is often a hectic time, we understand that you may need to run out for a short time. However, we have found that packing goes best when someone familiar with the move is available for a majority of the move.

There are items that can / will not be packed. For a full list, please see the “Responsibilities” section of our web site.

If original cartons are left near the objects for which they were designed and all the original packing (Styrofoam, cardboard cutouts, etc.) is still in the box, then the packers will try to use them. If the use of the original box entails the disassembly of an object (pressboard furniture, large toys, etc.), then the movers will try to find an alternative means of protecting the object. Small boxes for fragile items such as figurines, glassware and dolls come in very handy but due to their small nature, it is suggested that you pack these items yourself and have the packers repack them in a larger carton.

The packers will look at each previously packed carton to determine whether it requires repacking. If they feel a box is packed well and no damage will result, they will claim responsibility for such box as if they packed it themselves. If a box is worn, then it will require repacking. Remember that you will be held responsible for boxes you ask us to leave unopened and which you do not want repacked.

Any move involving storage or which crosses state lines will be inventoried. Intrastate moves charged by the hour are not normally inventoried; however, if you specifically request it, we will be happy to inventory your shipment. The inventory process will usually take place just after packing and prior to the loading of the truck. The person doing the inventory will bring a roll of colored stickers with them and each sticker on the roll will have a different number on it. Every item in your home will have a sticker placed on it (with care being used to avoid damaging finished surfaces). As each item is tagged, it will be recorded on the inventory sheet next to the number which is on the sticker. Notes will also be made regarding any current wear or tear on the objects. Before leaving your home, our crew will supply you with a copy of your inventory.

Yes. All light colored, overstuffed furniture (sofas, dining room chairs, recliners, etc.) may be wrapped in padded paper prior to being wrapped in moving pads. If you feel there are certain objects that need to be paper padded, please make our National Account Manager aware and also point these items out to the team when they arrive at your home. Keep in mind that there is an additional charge for this service and prior authorization from your company’s relocation representative may be required.

Our teams primarily use a type of newsprint paper. It is similar to everyday newspaper, but contains no inks or dyes. They also use a padded paper for pictures, lamps, mirrors, and various other delicate items, and a form of bubble wrap may be used for valuable breakables.

Absolutely. It is entirely possible for you and your family to remain in the house and sleep in your beds throughout the entire move. When showing the movers around your home, make sure you let them know that you will be staying. Point out any beds that you need left undisturbed. Also make sure to separate any items which you will be using while the move is taking place. You should pack a bag just as if you were going away for the night. Place the items you will be using either on your bed or in an out of the way area and make sure they are marked “Do Not Pack Until Last Day Of The Move”.

Yes. We always provide full premise protection at both origin and destination. This protection entails using carpet runners, padding the railings and banisters, and placing protective coverings on hardwood and tile floors. Although we cannot cover every inch of a floor, we will to do the best possible job of protecting your home.

Yes, most of our teams consist of a driver, co-driver, and any number of helpers. The head driver is responsible for his crew and should oversee the entire move. If for some reason you need to notify someone about a problem, you should always speak to the lead driver. Should you need to notify someone else of a problem, our move National Account Managers are available from 9 a.m. to 5 p.m. (E.S.T.) to take your calls.

Items will only be disassembled if they cannot be easily handled or if they are less prone to damage when apart. Normally, all beds are disassembled and table legs are removed if possible.

Since most scratches and nicks occur while carrying objects through the home, we feel it is very important that every piece of furniture be fully padded and protected inside the home. This helps in reducing damage to both the furniture and the walls during the loading process.

Outdoor plants cannot be transported under any circumstances. The moving of indoor plants, is a courtesy Budd Van Lines extends to its customers. We leave the final decision up to each driver as to whether or not your household plants will be transported. His decision will be based on the size and number of the plants, available truck space, and the condition of the plants. We suggest you make contingency plans just in case your plants cannot go. (EXCEPTION: If your move destination is in California or your belongings are to go into storage, then your plants will not be transported.) If your plants are to be moved, please keep in mind that you are required to inspect them for insects and can be held responsible if any infractions found at the inspection stations. At no time can Budd Van Lines ensure the plants survival and can not take responsibility should they not make the trip.

Typically scheduling makes it difficult to schedule the same crew. However, we will attempt to accommodate your wishes. The sooner you notify us that you would prefer the same crew, the better the chance that we can schedule them for the second half of your move.

Whenever possible we try to accommodate your driver preferences. The sooner you make us aware of a driver request, the better the chances, are that we can schedule him/her for your move.

Yes. Any items that our movers altered in order to safely transport them will be restored to the original condition during unloading. These items often include beds, large wardrobes, desks, tables, and shelving units. If you prefer to leave certain items disassembled in your new home, just let the movers know prior to unloading.

While many of our drivers possess the knowledge to perform these services, our policy is to use a third party company for any situations that require a high degree of expertise. This ensures that the job is always done properly and allows our crews to devote more time and effort to the move itself.

Third party companies will often be used to disassemble and reassemble grandfather clocks, pool tables, large exercise machines, outdoor playgrounds, and unusually large or intricate furniture items. Also, they are often called upon to disconnect icemakers, gas dryers, water softeners, and light fixtures. In most instances only those items which were handled by a third party service at origin will be authorized for third party service at destination. To find out which items are authorized for third party service, contact your National Account Manager or your company’s relocation manager.

No, we recommend you move such items on your own. Transit insurances will not cover these items for loss or damage.

Yes. This is your responsibility and it should always be done as soon as possible, especially if your belongings were in storage or shared the moving van with another customer. IMPORTANT: Special care should be taken to make sure that the item description matches the items as they are being brought into your home.

Don’t panic. There is a good chance that the item isn’t gone, but merely misplaced. As soon as you notice an item is missing, immediately notify the driver (if he is still at residence) or call your National Account Manager and make him/her aware of the missing item.

The main function of wooden crates is to add more protection for items which may not be fully protected in corrugated containers. Crates are mainly used for large, flat breakable items that are not in a protective frame. Often these consist of large glass table tops, marble tops, intricately framed pictures/ mirrors and large unframed mirrors. Also large grandfather clocks are sometimes crated depending on their delicacy. Valuable paintings, statues, and chandeliers with fragile extremities are also crated. The distance of the move also plays an important role in whether an item will be crated. The greater the distance, the more likely an item will require crating. Our estimators are trained to recognize which items can most benefit from crating. If you feel that an item needs to be crated let your estimator know and if possible we will try to accommodate you.

Sometimes, due to steep and winding driveways or rural roads, a tractor trailer cannot get close (within 100 yards) to the home. When this occurs, the crew will often make use of a shuttle van. This requires the use of a smaller truck to transport items between the residence and the moving van. Although not always possible to determine, our estimator usually will be able to recognize if a shuttle van is required. Sometimes this cannot be determined until an attempt is made when the moving van arrives. Due to the nature of a shuttle, extra time and extra labor will be needed to complete your move. If you feel that for any reason the moving van will not be able to get close to your new home, please make sure your move estimator and/or National Account Manager are aware of this.

Yes. Budd Van Lines is often able to work on the weekends. Keep in mind that there is an additional cost associated with weekend work. Many companies will not authorize this additional cost, so ask your National Account Manager if your move can be authorized for weekend scheduling.

If your move was authorized for unpacking, then the movers will be happy to unpack any boxes that they packed for your move. When unpacking a box, each item in the box is removed and unwrapped and placed neatly on a nearby flat surface. Unpacking does not include the organizing of items or setting up closets or shelves. The main advantage to unpacking is the removal of the packing materials. If you will require a full unpack, please notify your National Account Manager prior to your move and make him/her aware of this need.

As long as your move is authorized for a carton pickup, we will be happy to schedule the removal of the packing materials. As with most requests, please notify your National Account Manager prior to the scheduling of your move.

The moving crew will attempt to wait out any bad weather such as heavy rain or snow. A light drizzle or snow will not hamper the move process since all furniture is fully protected before being removed from your house. If weather conditions persist for the majority of the day, your move may have to be rescheduled for the following day. IMPORTANT: You are responsible for making sure that your driveway and walkways are clear of leaves, mud, snow, ice, and other hazards prior to the arrival of the moving crew.

See Moving Responsibilities for further information.

See Moving Responsibilities for further information.

See Moving Responsibilities for further information.

See Moving Responsibilities for further information.

See Moving Responsibilities for further information.

See Moving Responsibilities for further information.

See Moving Responsibilities for further information.

When packing, curtains can be put on hangers and hung inside a wardrobe box. Avoid scheduling travel arrangements on the same day as your move. It is best to take a flight the following day. This will eliminate rescheduling in the event your move runs late. Make alternative housing arrangements for your children and pets while the move is taking place. This will help alleviate stress during a move. Avoid scheduling your closings on the day your move is to take place. A move can be an excellent time to organize your belongings and get that “spring” cleaning over with. Plan on alternative eating arrangements for the first day or two in your new home. This will allow sufficient time for organizing the kitchen and grocery shopping. Since sometimes dressers are moved full, remove all breakables such as watches and jewelry prior to packing.

Generally cars are loaded onto the truck (or car carrier) during the last day of your scheduled loading date.

If approved by your relocation package your car can be sent ahead of your household goods. Please make arrangements for this with your National Account Manager.

It is not recommended that you pack items yourself as this limits the liability on those items you packed. However, if you relocation package permits we can arrange a local facility to contact you and arrange to have boxes delivered. If your policy does not allow for this, check your local area for local truck rental places that may sell boxes and you can then pickup the boxes needed at your convenience.