Covid-19 Customer FAQ
Covid-19 Customer FAQ
Budd Van Lines continues to serve our customers with as little interruption as is practical, keeping the well-being of our employees, driver teams, customers and service partners of utmost importance.
Since the outbreak, moving services has been considered ESSENTIAL. We are permitted to operate nationwide, including in hot spots, always taking extra care.
We are following the mitigation guidelines of the CDC in our offices, service centers and in our customer’s homes: https://www.cdc.gov/coronavirus/2019-ncov/downloads/php/CDC-Activities-Initiatives-for-COVID-19-Response.pdf
No. We have a dedicated Virtual Survey department who will schedule a video conference at your convenience. It is all done remotely, using your smartphone or tablet, so there is no longer a need for a surveyor to come to your home.
- The DCD mitigation standards are being employed by our teams.
- We have provided face coverings to all our Driver Teams to be used on all moves.
- Each Driver Team has a Housekeeping Kit that, among other cleaning supplies, includes hand sanitizer.
With our Load it Once trailers your goods are sealed safely and not touched by anyone until the final delivery. Based on reports on the virus lifespan on surfaces, the virus will most likely die off prior to delivery if there is contamination.
The Load it Once division is also running a beta test on a fogger/sprayer disinfectant for the containers after each move.
The health and safety of our employees, driver teams, customers and service partners is our highest priority.
- We are constantly monitoring guidance issued by the Centers for Disease Control and Prevention (CDC)
- We communicate this guidance to all our driver teams and employees regarding personal hygiene, personal protection and surface cleaning steps on how to prevent the spread of a virus
- We encourage social distancing, requiring our office staff to work from home when their duties permit.
- We had our office and warehouse professionally cleaned and disinfectedWe have installed hand sanitizer disposers and sanitizing wipes at every point of entrance and high touch areas
Practicing the CDC issued guidance for Business and Employers
Please follow basic protocol related to social distancing, hygiene and disinfecting practices.
- Refrain from any physical participation in the move
- Maintain a 6-foot distance from movers and drivers as they work
- Disinfect furniture and high-touch surfaces before your movers arrive
- Dispose of all packing materials once the move is complete
If you have any concerns that you might be sick, please contact your move coordinator immediately to alert them of your concerns. Depending on how far out your move is scheduled it might be possible to re-schedule your start date. If we are not able to reschedule, your coordinator will discuss with you any additional options or safety precautions you and our Driver Team might need to take.
Our Driver Teams are instructed to be aware of anyone on the team showing signs of being sick. That person will be removed from the residence and will seek medical attention, if necessary.
If you believe someone on your team is exhibiting symptoms, please contact your move coordinator right away. Please do not attempt to assess for yourself whether a person has or is at risk of having Coronavirus. Simply pause the move, ask your team to wait outside, and call your move coordinator.
We will work with you to determine the appropriate next steps, such as proceeding, rescheduling or canceling the move.
If you have any additional unanswered COVID-19 questions about a scheduled move, please contact your move coordinator.
Steps to Health and Safety for Employees During Coronavirus
Your health and safety is of the highest priority to BVL. We are monitoring the situation and putting measures in place to mitigate risk to our employees, driver teams and customers.
Using common sense, and following the practices below will assist in keeping you healthy, and limiting your exposure to high risk viruses.
Limit close face-to-face contact.
- Keep a distance of at least 6 feet between you and the person you’re talking
- Don’t cluster together in meeting rooms – use Zoom as an alternative and attend
- Avoid handshakes and other unnecessary
Practice cough and sneeze etiquette!
- Cover your mouth and nose with a tissue and then throw tissue away
- In the absence of a tissue, cough or sneeze into your elbow.
Wash your hands!
- Wash your hands using soap and running water often.
- Make sure you are lathering and rinsing for about 20 seconds (sing Happy Birthday in your head twice – that’s 20 seconds).
- Use a paper towel to turn off faucet and open
- If soap and water isn’t easily available, use a 60% alcohol based hand
Stay home if you’re sick.
- If you feel sick, stay home!
- If you feel mildly ill, and are questioning whether to come to work, speak to your supervisor about working from
BVL is preparing to mobilize a full Work from Home strategy in the event the need arises.
The CDC updates their website twice daily with information about this virus. Please visit www.cdc.gov for more information.
Driver Teams in the Field
Take concrete actions to protect yourself, your crew and the customers:
- If at any time you feel uncomfortable in the home, please contact your dispatcher or General Manager We are all here to support you.
- Wash your hands. If possible, have alcohol-based hand sanitizer available, but washing with soap and water, for at least 20 seconds (Sing “Happy Birthday” in your head twice. That’s 20 seconds.), is always the best method.
- Try to maintain a space of at least 6 feet from anyone you’re speaking
- Avoid handshakes. In this difficult time, people
- Sneeze or cough into a tissue – and throw that tissue away immediately. If a tissue isn’t available, cough into your elbow or shoulder.
- If you or your crew show signs of being sick, remove said persons from the home. Get medical attention, if
- As allergy season begins, take necessary precautions (medication/nose spray) if needed to control coughing/sneezing, so as not to be confused with having COVID-19
- The CDC updates their website twice daily with information about this virus. Please visit cdc.gov for more information.